Refund policy
PeePal returns and refunds
Each item is printed to order. Please check the product's size guide and your chosen color before purchasing.
Damaged, defective or incorrect items
Email support@shoppeepal.com or use our contact page within 30 calendar days of delivery. Include your order number and clear photos of the problem, including the size label if relevant. We will review the issue and arrange a replacement or refund for a confirmed production error, damage or incorrect item. Please contact us before sending anything back.
Size, color and change-of-mind requests
We do not offer returns or exchanges for a size or color selected incorrectly, or a change of mind, except where required by applicable law.
Cancellations and address changes
Contact us as soon as possible. Once an order enters production, changes or cancellation may no longer be possible.
Refunds
Approved refunds go to the original payment method. Your payment provider controls how long the refund takes to appear.